Hainan Station is another modern breed kopitiam in town.
Besides the usual kopi, roti bakar and soft-boiled eggs, Hainan Station also offers extended menus, including lunch sets like Hainan Chicken Rice, Nasi Lemak and Assam Laksa, amongst many other ala carte items.
In the cafe, a huge panoramic image of Malaya (my guess..) is hung on the wall, whilst marble tables and chairs are placed in the middle. There are also 3 leather cushion seats on the side.
Lunch of the day – Nasi Lemak with Ayam Rendang, served with anchovies & peanuts, acar, cucumber slices, half an egg and sambal. [RM 9.90 nett, inclusive of drinks - barley, cincau or mineral water]
Overall scoring [food, price, environment, service] : 6 out of 10
Chances of repeated visit : 50-50
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B-0G-05 Plaza Mont’Kiara
No 2, Jalan Kiara, Mont’Kiara
50480 Kuala Lumpur
(same row as Starbucks, corner shop)
April 3, 2008 at 6:33 am |
Basically, Hainan is a nice and cosy place, suitable for office workers (whom are highly stressed, like me) to wind downand chill out with other colleagues and friends during lunch hour. Food and price is per Mont Kiara standard… how much can we talk about?
So, that leaves to service. They have a wonderful lady manager (whom always man the cashier counter), but not their staff (well, not all… but one or two is bad enough). As I am also in the service industry, one must understand the importance of our clients to us.
There was one incident (happened today during lunch) where the waitress was sulking at us when we asked to have more tables to accomodate a huge number of us. Then, when she served us food that we ordered, we asked her about the food and she had the cheek to reply in a tone that sounds like ‘you can either eat it or leave it on the table’… but it doesn’t end here… she has the guts to complain about us to other waiters and waitresses while we are still in the restaurant, all within hearing distance!
We decided to bring the matter up to the lady manager and thankfully she has all the listening ears. The waitress, meanwhile, was defending herself all the way. The problem is, we were actually irritated by her attitude. Not only she didn’t apologize, she accused of us making a fuss and causing discomfort to other customers with our large turnout at the restaurant.
We accepted the lady manager’s apologies but we felt short-changed because it is the waitress who needs to do so. We were not expecting first class treatment of the airline industry but basic courtesy and manners would suffice.
Patrons may need to be aware of a gutsy looking waitress when decide to step into Hainan.
January 4, 2009 at 10:45 am |
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